Over 20 years in process excellence – leading improvement efforts and helping people excel especially when interfacing with technology, and change management – enabling excellence with helpful communication and engagement opportunities.
My passion for understanding different personalities, cultures, and environments – as I help people and organizations excel – is rooted in my upbringing and influenced by national & international experiences, great mentors, multi-cultural/multi-language experiences, and gratitude for the opportunity to learn and grow.
My ability to look at the big picture and see key influences, my strong analytical skills, and my experience blending the people side of process with technology. Working with diverse organizations and cultures in long-range planning, critical thinking, policy maintenance, and understanding the impacts of policies on an organization are beneficial in strategic discussions.
Nearly 35 years of Program Manager & Director level experience in process management & improvement, Change Management, Information Technology (IT), and Risk Management taught me to create compelling visions, strategize and set goals, develop plans and budgets, understand drivers of customer & workforce satisfaction, and plan and execute IT changes. These activities required working both collaboratively and independently and, at times, with geographically dispersed teams and multi-language/multi-cultural groups.